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Privacy Policy

Effective Date: 04/10/2025
EDU Response (also doing business as Education Response) is owned by Pro Marketing Direct (“we,” “us,” “our”) and is the data controller of your personal data for the EDU Response website located at www.eduresponse.com (the “Site”).
We adopted this Privacy Policy to explain what information we collect, how we use it—including for our call center activities under the Education Response name—and the choices you have. By using the Site, you agree to this Privacy Policy.
1) Who We Are
  • Legal owner: Pro Marketing Direct
  • Website brand: EDU Response
  • Call center DBA: Education Response (our in-house call center that may contact you about your inquiries, services, or related opportunities)
2) Personal information we collect:
  • a. Information you provide: When you submit forms, request information, create an account, or otherwise interact with the Site, we may collect personal data such as your name, email, phone number, postal address, education interests, organization, and any other details you choose to provide. If applicable, we may also collect payment or billing information to fulfill an agreement.
  • b. Device Information (automatically collected): When you visit the Site, we automatically collect certain details about your device and browsing, such as IP address, time zone, browser type, cookie identifiers, pages viewed, referring/exit pages, and how you interact with the Site (“Device Information”).
  • c. Cookies and similar technologies: We use cookies, pixels, and similar technologies to operate the Site, understand usage, and improve performance. You can control cookies through your browser settings, but some features may not function properly if you disable them.
3) How We Use Your Information
  • Operate, maintain, and improve the Site and our services.
  • Respond to your inquiries and provide customer support.
  • Contact you by phone, text message (SMS/MMS), and email—through our call center operating as Education Response—regarding your requests, interests, or related products and services.
  • Personalize content and communications.
  • Perform analytics and detect, prevent, or investigate fraud, abuse, or security incidents.
  • Comply with legal obligations and enforce our terms.
4) Call, Text & Email Consent (TCPA/CTIA Disclosure)
By submitting your information on the Site and providing your phone number, you expressly consent to being contacted by EDU Response and our call center, Education Response, and, where applicable, by our service providers or partners, at the phone number you provided, including by:
  • Autodialed and/or prerecorded/artificial voice calls,
  • Text messages (SMS/MMS), and
  • Email,
  • about your inquiry, our services, educational programs, and/or related opportunities. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies.
  • Opt-Out: You may opt out of marketing text messages at any time by replying STOP to any message. For help, reply HELP or contact info@eduresponse.com. You may also request to be placed on our internal Do Not Call list by telling our agent during a call or emailing us. You can opt out of marketing emails by using the unsubscribe link in those emails.
  • Revocation of Consent: You can withdraw your consent to be contacted by phone or text at any time using the methods above.
  • Call Recording/Monitoring: Calls with Education Response may be monitored and/or recorded for quality assurance, training, and compliance.
5) Sharing of Information
  • Service providers (e.g., hosting, analytics, customer support, call/text delivery vendors) who process data on our behalf under contractual confidentiality and security obligations.
  • Business partners relevant to your request or interest (for example, when you ask us to connect you with specific programs or services).
  • Affiliates under common ownership or control, for the purposes described in this Policy.
  • Law enforcement or regulators when required or permitted by law.
6) Your Choices & Rights
  • You may update or correct your information by contacting us at info@eduresponse.com.
  • Opt out of marketing communications as described above.
  • Request access to, deletion of, or restriction of processing of your personal information, where such rights are available under applicable law.
  • EU/UK Residents: You have the right to be informed, access, rectification, erasure, restriction, portability, and objection, and rights related to automated decision-making/profiling.
  • US State Privacy Rights (where applicable): Depending on your state, you may have the right to know, access, correct, delete, opt out of certain processing, and to appeal a denial.
7) Information Security
We maintain reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, alteration, or disclosure. However, no method of transmission or storage is 100% secure.
8) Data Retention
We retain personal information for as long as needed to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
9) Links to Other Websites
The Site may include links to third-party websites or services that we do not own or control. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.
10) Children’s Privacy
The Site is not directed to children under 13 (or under 16 in the EU/UK), and we do not knowingly collect personal information from them.
11) Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” above indicates when this Policy was last revised. Material changes will be posted on the Site.
12) Legal Disclosure
We may disclose information if required or permitted by law, such as to comply with a subpoena or similar process, or when we believe in good faith that disclosure is necessary to protect our rights or safety, investigate fraud, or respond to a government request.
13) Contact Us
  • If you have questions about this Policy, our call center practices under Education Response, or wish to exercise your privacy rights, contact us at:
  • Email: info@eduresponse.com